Shipping Terms
1. Shipping Area
We ship our products worldwide. Please note that some countries may have restrictions or additional import regulations.
2. Order Processing
Orders are generally processed within 1 to 3 business days after receipt of payment. Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Times
Estimated delivery times depend on the destination:
Belgium: 1-3 business days
Europe: 2-6 business days
North America: 5-10 business days
Asia and Oceania: 6-12 business days
Other countries: 7-15 business days
These delivery times are approximate and may vary depending on local postal services, customs procedures, and other external factors.
4. Shipping Costs
Shipping costs are calculated during checkout and depend on:
the destination country
the weight and size of the package
the chosen shipping method
Any free shipping promotions are clearly displayed on our website.
5. Customs and Import Duties
Customs duties, import taxes, or other charges may apply for orders outside the European Union. These charges are the customer's responsibility and are determined by the local authorities of the destination country.
6. Track & Trace
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can track your package.
7. Absence at Delivery
If you are not present at the time of delivery, the carrier may:
attempt another delivery
deliver the package to a neighbor
deliver the package to a local collection point
This depends on the carrier and the regulations in the destination country.
8. Delays
While we strive to deliver orders on time, we cannot be held liable for delays caused by:
customs inspections
international transport issues
strikes or extreme weather conditions
local postal services
9. Damaged or Missing Items
Please check your order upon receipt. If the package is damaged or missing items, please contact us within 48 hours of receipt.
10. Contact
For questions about shipping or delivery, please contact us at:
Email: bookwoodproductions@gmail.com
Customer Service: Monday - Friday, 9:00 AM - 8:00 PM