1. General Terms and Conditions
Article 1 – Company Information
This website is managed by:
Company Name: BOOKWOOD productions
Address: 9961 ASSENEDE (B)
Email: bookwoodproductions@gmail.com
Article 2 – Applicability
These general terms and conditions apply to all offers, orders, and agreements concluded through the webshop of BOOKWOOD productions.
By placing an order, the customer agrees to these terms and conditions.
Article 3 – Product Information
We do our best to display product descriptions and images as accurately as possible. However, slight variations in color or design may occur.
Article 4 – Prices
All prices on the website are:
listed in euros (€)
include VAT where legally applicable
exclude shipping costs unless otherwise stated
We reserve the right to change prices.
Article 5 – Orders
An agreement is concluded when:
the customer places an order
the payment is successfully processed
the order is confirmed by us via email
We reserve the right to refuse an order if there is a valid reason.
Article 6 – Payment
Payment can be made via the payment methods offered on the website, such as:
credit card
bank transfer
online payment platforms
Orders will only be shipped after payment has been received.
Article 7 – Liability
BOOKWOOD productions is not liable for any indirect or consequential damages or loss of data resulting from the use of our products or website.
2. Delivery Terms
Shipping Area
We ship worldwide, unless otherwise stated.
Order Processing
Orders are usually processed within 1–3 business days.
Delivery Times (indicative)
Belgium: 1–3 business days
Europe: 2–6 business days
Outside Europe: 5–15 business days
Delivery times depend on carriers and customs procedures.
Customs and Import Duties
Import duties, taxes, or other charges may apply for shipments outside the European Union. These charges are the responsibility of the customer.
Track & Trace
After shipment, the customer will receive a tracking number.
3. Returns and Withdrawal Policy (EU Consumer Law)
Under EU law, a consumer has a 14-day right of withdrawal.
Right of Withdrawal
The customer has the right to withdraw from the purchase within 14 days of receiving the product without giving a reason.
Return Period
After notification of withdrawal, the customer has 14 days to return the product.
Return Conditions
The product must:
be unused
be in its original packaging, if possible
be returned complete
Refund
Upon receipt of the returned product, the purchase price will be refunded within 14 days using the same payment method.
Return shipping costs are the customer's responsibility unless the product is defective.
Exceptions
The right of withdrawal does not apply to:
personalized products
hygiene products with a broken seal
digital products after download
4. Privacy Policy (GDPR)
Personal Data
We process personal data in accordance with European privacy legislation (GDPR).
Data we may collect:
Name
Address
Email address
Phone number
Payment information
IP address
Purposes of processing
Personal data is used for:
Order processing
Customer service
Product shipping
Legal obligations
Retention period
Personal data will not be retained longer than necessary for the purposes for which it was collected.
User rights
Users have the right to:
Access their data
Correct data
Have data deleted
Object to processing
Requests can be sent to:
bookwoodproductions@gmail.com
5. Cookie Policy
Our website uses cookies to improve the user experience.
Types of cookies
Functional cookies
Necessary for the website to function.
Analytical cookies
Help us analyze website usage.
Marketing cookies
Can be used for personalized ads.
Cookie settings
Users can adjust their cookie preferences through their browser settings.